ckok Privacy Policy
How your personal information is collected, used, and kept secure — ckok's full privacy policy is described in detail here.
Introduction and Commitment
ckok places the highest priority on the privacy of players in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect when you use the ckok website or platform, why we collect it, and how we process that information. Please read this policy carefully, as it contains important information about your rights and responsibilities.
By registering an account through the ckok platform, you will be considered to have automatically accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
We keep your information secure using SSL encryption and modern security technology. ckok's privacy policy may change at any time — you will be notified of any important changes.
Information We Collect
The following types of information are collected to provide services on the ckok platform.
Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport details (for KYC verification when required)
Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Deposit and withdrawal history
- Transaction amounts and dates
- Bonus usage records
Technical and Device Information
- IP address and device type
- Operating system and browser information
- Time and duration of site access
- Pages and features used
Gaming Behaviour Information
- Play history and betting records
- Win and loss information
- Preferred games and categories
- Session duration and frequency
How Information Is Collected
Directly Provided Information
Information you directly provide is collected when you register an account, complete KYC verification, fill in deposit and withdrawal forms, and when you contact our support team.
Automatically Collected Information
When you browse our website, technical information is automatically collected through cookies, web beacons, and similar technologies. This includes your browsing patterns and information about your interactions with the site.
Third-Party Verification Services
We may receive necessary information from trusted third-party service providers for identity verification (KYC), fraud prevention, and payment processing. This process is completely secure and is used for legitimate purposes only.
Purpose of Using Information
ckok uses your information for the following legitimate purposes:
Service Operation and Improvement
- Creating and managing your account
- Processing deposits, withdrawals, and transactions
- Personalising your gaming experience according to your preferences
- Improving platform performance
Security and Compliance
- Fraud and money laundering prevention (AML)
- Age verification (confirming 21+)
- Complying with responsible gambling policies
- Detecting and preventing cybersecurity threats
Customer Support
- Responding effectively through 24/7 live chat support
- Resolving account-related issues quickly
- Settling transaction disputes
Communication and Promotions
- Sending important account notifications
- Providing information on relevant bonuses and promotions (with your consent)
- Informing you of service-related updates and changes
Data Sharing and Disclosure
ckok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Approved Service Providers
Only the necessary information is shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and fraud analysis. These partners are contractually bound to comply with our privacy standards.
Legal and Regulatory Requirements
Your information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases we provide only the minimum necessary information and, where legally possible, we try to notify you.
Protection of the Organisation
If disclosure of information is necessary to protect the rights, property, or safety of ckok, its users, or any other party, it may be disclosed. This includes investigations into fraud, unauthorised transactions, or security breaches.
What We Never Do
- Information is never sold to third parties for marketing purposes.
- Information is never shared with irrelevant advertising networks without your consent.
- Your information is never provided to competing companies.
Data Security
ckok uses industry-leading technical and administrative security measures to keep your information safe.
SSL Encryption
All data transfers through the website and app are protected by 256-bit SSL encryption, ensuring bank-level security.
Password Hashing
Your password is never stored in plain text. It is kept secure using advanced cryptographic hashing algorithms.
Regular Security Audits
A specialist team regularly conducts security audits and penetration tests to identify any vulnerabilities.
Important Notice
Transmitting information over the internet is not completely risk-free. Even with our best efforts, no one can guarantee 100% security. If you believe the security of your account has been compromised, notify our support team immediately and change your password.
Cookies and Tracking Technology
Cookies are small text files stored on your device. ckok uses the following types of cookies:
Essential Cookies
These cookies are necessary for the basic functionality of the website, such as maintaining login sessions and keeping security features active. They cannot be disabled.
Analytics Cookies
These cookies are used to understand patterns of website usage. No personal identification is stored and the data is completely anonymous.
Preference Cookies
Used to store your language, display settings, and personalised preferences, so you do not need to reconfigure settings each time you visit the site.
Cookie Controls
You can delete or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Retention Period
Active Account
All account information and transaction history is retained for as long as your account remains active. This helps us provide you with consistent service.
After Account Closure
Even after an account is closed, we are legally required to retain financial transaction records and KYC documents for an extended period (in compliance with anti-money laundering laws and regulatory requirements). Information that does not fall under legal obligations is securely deleted within a reasonable time.
Data Deletion Requests
You may request that your personal information be deleted. However, if information must be retained for legal, regulatory, or legitimate business reasons, deletion may not be possible. In such cases we will inform you in detail.
Your Rights
As a ckok user, you have the following rights over your information:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via our support team.
Right to Erasure
You may request deletion of information that falls outside legal obligations. We will complete the process within a reasonable time.
Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly for marketing communications.
Data Portability
You can request to receive your information in a structured, machine-readable format.
Restriction of Processing
You can request to temporarily restrict the processing of your information in certain circumstances.
How to Exercise Your Rights
To exercise any of your rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days. We are unable to process any data-related request without verifying your identity first.
Protection of Minors
21+ Age Restriction
ckok is only for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration, and additional identity documents may be requested in cases of doubt.
If we are informed that a minor has created an account, we will immediately close that account and securely delete all collected data. If you believe a minor is using our platform, please contact us.
Responsible Gaming
Please use online betting and casino services responsibly. If you or someone you know is struggling with a gambling problem, you will find detailed support information on our Responsible Gaming page.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our data protection team is always ready to address all your privacy-related questions.
If changes are made to this privacy policy, we will publish a notice on the website and update the "Last Updated" date at the top of the document. For significant changes, you will be notified directly at your registered email address.
To learn more about ckok services, please read our other policies: Terms & Conditions and Responsible Gaming.
Contact Channels
Email:
Live Chat:
24/7 support is available in Bengali. Log in to the site and start a chat at any time.